Author: Wael Badawy

 
+

Customer on Boarding – Free session

+

The Canadian Coach – Triple your business through High Conversion: the Art and Science of Selling One-to-Many

+

The Art and Science of Presentations – ResourceYYC

+

Selling Through Presentations

+

How to Use AI to Increase Marketing Effectiveness

The concept of marketing has been long present in our lives, ever since the days when people began selling stuff that they didn’t need. The flow of time brought new concepts and tools that caught people’s attention. And these new ideas have been utilized to increase the effectiveness of marketing techniques.

Artificial intelligence (AI) has been such an idea in recent times. However, AI is so much more than just an Idea. It is the way forward for us. Artificial intelligence has started a revolution in our midst that is only just beginning.

“We’re still at the dawn of AI adoption,” -Jean-Luc Chatelain, CTO at Accenture Analytics

But there is no denying that artificial intelligence and machine learning has already had a significant impact on marketing and on marketers. The introduction of AI has changed the rule of the game. Using AI, the drastic increase is possible in the effectiveness in marketing techniques.

But how does someone uses this innovation to bring new life into his/her marketing strategy?

  1. Chatbots
    Let’s start with the most obvious use of AI in marketing, chatbots. Chatbots are there for marketing as much as for customer service. The AI learns from the interaction with the customers, analyzes their queries, needs and their preference.

Chatbots have unique access to gather knowledge directly from customers, determine patterns and spot persistent problem faced by them. This wealth of information is invaluable to marketers that are looking to get insights into the customer’s mind.

The use of chatbots has been growing steadily. Businesses understand the need to get firsthand information from the customers. This information is used by business to figure out a business strategy. And whereas surveys can be annoying, people voluntarily provide information through chatbots.

On the part of customers, chatbots allow them to get the answers they require rapidly. The AI in today’s chatbots is sophisticated enough to understand and deliver the exact answer the customers are looking for.

  1. Lead generation
    One of the primary goals for any marketer is to find new strategies to help find quality leads for the sales team. AI is the next logical step to determine the strategy.

One of the fundamental truths of life is that a machine is able to process more data than a human can. And an intelligent machine is able to sift through millions of data to identify and isolate valuable leads.

Machine learning is also capable of analyzing human language from varied sources such as social media and CRM to create buyer personas for any situation.

An advanced AI system like Node is one of the greatest tools for lead generation. The system discovers and recommends new potential customers and advises marketers & salespeople on what strategy would be most effective in closing the deal.

“It mines the connections between people, companies, products, and places on the web,” -Falon Fatemi, CEO at Node

  1. Data-driven forecasting
    Numbers, data, and facts, though may sound boring; they are what’s needed for pinpoint market prediction. With so much influx of data from various sources, it can be convoluted to sort through it all.

AI’s capability to handle a large volume of data and find reasons and patterns among them has given marketers unprecedented ability to make data-driven predictions and decisions.

While traditional analytics tools may become biased because of several inconsistent data, AI will learn from the history and make proper forecasting of the market. This reduces human effort and individuals can increase their effectiveness in marketing strategy.

Unlike the weather, where wrong forecasting can ruin a single day, predicting the market wrong can ruin a company. That is why data-driven forecasting is so vital and this an aspect where AI can take your business to the next level.

  1. Advertising
    Artificial Intelligence is most widely used in advertising and surprisingly, a lot of people aren’t aware that it is the AI that is aiding them. Whenever someone uses Google AdWords to buy keyword ad space, it is with the help of an AI.

The whole process of programmatic advertising, where automated buying and selling of ad inventory goes through uses artificial intelligence technologies.

The AI is a great catalyst for uncovering new and fruitful advertising channels that otherwise would remain undisclosed to businesses. An AI system has the ability to test out numerous ad platforms to optimize targeting.

Another form of AI systems use in advertising is the recommendations that customers receive about products. It is the Artificial Intelligence that learns from your browsing and clicks through of products, order history to understand your type of products you need and recommend thusly.

Advertising is also the most profitable platform that uses artificial intelligence. Marketers gain a huge boost in their PPC campaigns and advertising with a little help from machine intelligence and increase their effectiveness in marketing.

  1. Automate marketing tasks
    The introduction of AI has been one of the main reasons behind the sudden spike of marketing automation. It has made repetitive tasks easier to do, freed up time and made the whole process less bothersome.

Tasks like sending cold emails have always been a thorn for marketers, but it was still a necessary task. Automation tools lacked the human touch and made things feel like as they were in real life, machine-like.

AI has the capability to eliminate this feeling of fabrication by enabling your business to become more human. For example, Boomtrain, a marketing automation tool can create and send customized emails by learning from your previous interaction with that particular recipient.

Predictive analysis, semantic analysis and cognitive filtering, features of AI, greatly improve marketing automation. This allows the automation tools to transcend their set programming and provide unequable support to marketers.

Conclusion
AI is effectively making our lives much more automated and easier, and that is spilling over to the business side of our life. Artificial intelligence tools like Retention Science frees the marketers by learning from customer interaction, making decision empowered by data, predicting recommendations and providing unique customized experience to each and every client.

This undoubtedly offers new opportunities to enhance and increase effectiveness in marketing tactics and allows business to become more successful.

+

Everything You Need to Know About Chatbots

What is a chatbot?
“A chatbot is a software application that can complete tasks in an automated way without needing humans,” said Cliff Worley, co-founder of Bitbot.ai, a third-party chatbot builder for Facebook Messenger.

In my exploration to understand where chatbots came from, what the allure is, and how businesses can use/are using them today, I sat down with Worley to get his expert opinion and insight.

The chatbot market is experiencing rapid growth—Grand View Research predicts the market will reach $1.23 billion by 2025 with a compounded annual growth rate (CAGR) of 24.3 percent. Additionally, 80 percent of businesses said they already use chatbots or plan to deploy them by 2020, and 45 percent of end-users prefer chatbots over humans for basic customer service needs.

Before we get too far into how chatbots are used for business today, let’s take a quick trip through history to understand how chatbots as we know them today came about.

Early chatbot history
The earliest chatbot of note was ELIZA. Created in 1966, ELIZA was built to simulate a psychotherapist through text-matching capabilities. Her responses were so good that she passed the Turing test, and users even confided their most profound thoughts to her. In 1972 she was superseded by a chatbot named PARRY, which was designed to mimic a patient with schizophrenia (the two even “met” a few times).

Following ELIZA and PARRY came a handful of other predecessors to the chatbots we recognize today, but the next chatbot to make a serious impact on normalizing the technology was SmarterChild. Any millennial who spent hours on AOL Instant Messenger as a kid remembers conversing with this chatbot, but it’s likely not many knew of its impact. In fact, SmarterChild is known as the precursor to the voice assistants we know today (Siri, Alexa, Cortana, etc.).

Finally, we’d be remiss if we didn’t mention IBM’s Watson. Although initially developed to answer questions on Jeopardy!, Watson has integrated with businesses in every industry around the world and provides its intelligence to everything from e-commerce and customer service, to behavior learning for car owners.

Today, tech giants like Apple, Google, Amazon, and Microsoft all have their own version of A.I.-powered bots or assistants, but it was Facebook who really made access to chatbots easier than ever for business owners.

Facebook Messenger and chatbots
In April 2016, Facebook announced it would allow businesses with a Facebook brand page to host chatbots on its Messenger platform. This opened a new channel for customer support, e-commerce guidance, content, and interactive experiences. It also opened the door for businesses to its 1.3 million users. Today, there are more than 200,000 chatbots on Messenger. Messenger bots can also accept payments natively (meaning without sending the customer to an external website).

With this kind of reach, Worley was definitely on to something. When he and his business partner, Sir Drafton, learned Facebook was allowing businesses to host chatbots on Messenger, they decided to scrap their prior business endeavor of building Twitter bots.

“We thought, ‘Oh, let’s drop this product and put everything behind the Facebook chatbots,’” Worley said.

Facebook Messenger, he explains, is a bit like email in the early 90s: Messenger inboxes are still a fairly untapped channel of communication, and there’s still enough novelty to it that people look forward to the messages they receive. Because of this, open rates are extremely high (80-90 percent). It’s also worth mentioning that Messenger lets businesses “enjoy fewer competitors, less ad fatigue, and potentially exponential returns on the marketing investment.”

Worley and Drafton saw an immediate need for a third-party system with Facebook’s chatbots. Facebook offered the application programming interface (API) to allow businesses to set up a send-and-receive program, but businesses needed to build their own chatbots in order to take advantage of the program.

Bitbot.ai is a third-party platform that lets marketers of all experience levels build their own chatbot in minutes by choosing from pre-made templates, interactive add-ons, like quizzes, polls, contests and giveaways, and event guides. Users can also integrate their preferred business apps (like their CRM platform or e-payment service).

Chatbots for the rest of us
The integration feature of third-party chatbot programs like Bitbot.ai are extremely valuable for businesses.

Chatbot works with Infusionsoft:
“We have this one-click integration to Infusionsoft. You literally go in, sign in to your Infusionsoft account, connect your account, then we can basically make sure that you can turn on lead capture to any message.” This function then tells the chatbot that before they see a certain message, the chatbot must capture their email. The integration then pushes that information to Infusionsoft (or any other integrated CRM service).

While this type of service may sound like a big investment, most are actually pretty inexpensive—the maximum subscription costs range between $50 and $100 a month.

You can also opt for a free chatbot developer service (and there are many out there), but what you don’t pay for you make up in time investment.

“When you see something is free, it’s usually just the basic features,” Worley said. “So you’re not going to get anything like the CRM integration or polls, content, quizzes.” While some of these services may provide you with a chatbot that greets people or provides automatic responses, you’ll still have to manually transfer all that contact and interaction data to your business apps, or you’ll have to pay for an an additional third-party service that does it for you.

So, how can I create a chatbot of my own?
Before you start designing your own chatbot, decide where you want to host it: natively, on your website, or on a hosted platform, like Facebook Messenger. Each have their pros and cons, but Worley’s drawn to Messenger because it’s an easier way to reach potential customers who are already using the app. With a native chatbot, prospects have to find your website before they can interact with it.

Next, Chatbots Magazine recommends creating a mockup of what you want your chatbot to look like, both in design and in dialogue. This can help work through any initial bugs that might occur, and provide a visual explanation to additional stakeholders.

Botsociety.io has a tool that lets users create a mockup chatbot by entering the general questions customers and visitors might ask, and the desired answers from the chatbot.

Now you’re ready to build your chatbot. Tools like Dialogflow and Flow XO make creating a chatbot as easy as building a flowchart. Botsify takes users through the entire building journey. It helps them design their chatbot, develop it (without needing to know how to code), launch it, and use it to grow their leads.

If you prefer to go the route of Facebook Messenger, the idea is still the same. You’ll still want to create a mockup, work through potential bugs, decide what the general script should be for your chatbot, and set up your preferred integrations.

Bitbot.ai simplifies this process with its drag-and-drop feature for a super quick turnaround, one-click CRM integration, and lets users include interactive modules, like quizzes and polls, sweepstakes and contests, and event guides. Users can even run Facebook ads to your chatbot.

Cliff Worley’s parting advice
“My biggest advice is, the earlier you get in there, the better,” Cliff says. “Imagine if in 1990 you knew that email was going to be where it’s at today, and open rates were at 80-90 percent. You’d have been really successful at that time to be an early adopter.”

Subscribe To Our Newsletter

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!

error: Content is protected !!