Author: Wael Badawy
12 Handy Tips for Generating Leads through Cold-Calling
Cold calling can be a great way to generate quality leads. You get to speak to the gatekeepers and stakeholders, and you get a great insight into their requirements and influences.
But cold calling is an art-form. It can be daunting, itís always a lot of work, and you always need to make a good impression. So you need to do it right. Following are some tips which will help you do just that.
1) Record everything
Always write down all details of every phone call. Write down any names and titles you learn. Not just the name of the person youíre trying to contact. The receptionist’s name can be vital to remember as they’re often gatekeepers. Write down when you called, and when you said you’d call back.
2) Use a database or spreadsheet to record everything
Youíll never manage by hand, and Excel spreadsheets arenít user friendly in the long term. If youíre prepared to invest in a real CRM (Customer Relationship Management) tool, thatís a great idea. If not, you there is a cheaper alternative. I created my own database using Microsoft Access. Visit https://www.divinewrite.com/downloads/contacts and jobs.mdb to download a 208KB working copy for FREE. Youíll need Microsoft Access 2000 to run it. Iím no database expert, so itís not a work of art. Itíll certainly get you started though. (TIP: When using the database, press Ctrl + ; to enter todayís date.)
3) Always call back when you said you would
Donít let them down. They may not even remember that you committed to calling back. But if they do, and you donít meet your commitment, youíll lose valuable credibility and respect. And wherever possible, work to their schedule. You’re here to help them, not make things harder.
TIP FOR COPYWRITERS: If youíre an advertising copywriter or website copywriter, ask to speak to the Marketing Manager (or if the person who answers the phone says they don’t have a marketing manager, ask for “the person who looks after your advertising & website” – all businesses have that person – it’s generally one of the owners).
4) Always try to get on with the gatekeepers
Receptionists and personal assistants have great influence, and quite often do more of the real work and decision making than the person youíre trying to contact! Make friends with them and youíve got a foot in the door. (But donít waste their time or crawl ñ they get a lot of that!)
5) Keep it short ën sweet
When you do get to speak with someone, keep it short ‘n sweet unless they want to talk a lot. The purpose of the phone call is to get their attention, let them know you’re there, get their name and contact details, and assess whether they have any requirement for your services. (TIP FOR COPYWRITERS: If youíre an advertising copywriter or website copywriter, you might have called about brochure writing and then find out they need web writing.)
6) DONíT HARD SELL!!!
Donít pressure people or make it hard for them to get off the phone. Tell them what you do and that you’d like to send them an email with a link to your website with samples and testimonials (or with an attachment containing samples), then leave them to it.
7) Follow up with an email
If you have permission, always send a follow-up email ñ and do so immediately. Be specific in your subject line. (TIP FOR COPYWRITERS: If youíre an advertising copywriter or website copywriter, use the words “advertising copywriting” or ìwebsite copywritingî in the subject. Most people don’t get many emails with this in the subject line, so it’ll be distinctive and probably wonít be snuffed by their spam filter if they have one.) Address the email to them (e.g. “Hi Joe”), keep the email short ‘n sweet. Include only the essential info, make it easy to read and conversational, and bold the important words or phrases as they’ll probably only skim it. Include a link to your website, reference the day and date you talked on the phone (and thank them for that time), mention any names you learnt (e.g. receptionist’s name, especially if the receptionist gave you an email address but you didn’t actually get to speak to the decision maker), tell them that you’d like to follow up in a few weeks (assuming the conversation indicated that this would be a good idea).
8) Follow up with another call
If the lead looks promising, make sure you follow up. And when you do, always mention the day and date of the original call, as well as the fact that you sent an email. Give a quick summary of who you are and what you do, and say that you’re just calling to make sure they got the email. Most of the time, youíll find the lead will talk to you about your services, if only to remind themselves of what you do!
9) Donít expect to make too many calls
On a really good day, I’ve made 80 cold calls. Most days, though, you should be very pleased to average around 40. Youíll spend a lot of time playing telephone tag.
10) Donít leave message
Unless you absolutely have to (or youíve just about given up on the lead), donít leave messages. Most people have trouble returning phone calls from people they know and like; returning phone calls from someone whoís trying to sell them something isnít high on their list of priorities.
11) Donít expect to qualify too many leads
Depending on your business, if you get one good lead a day, you’re probably doing very well.
12) Donít expect immediate conversion
Unfortunately, most leads take a long time to come to fruition (up to 2 years). So you have to be prepared to be patient.
Good luck and happy calling!
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10 Ways To Ensure Your Flyer Avoids The Bin
Flyers are an excellent marketing tool to promote a club night or event. They are commonly used for student promotions throughout the country.
You want your flyers to travel all over town, only you’d probably prefer it wasn’t in the dustcart or stuck to the bottom of someone’s shoe. What steps can you take to avoid this?
Here’s a few hints and tricks to help your flyers avoid the trash:
1. Don’t miss the boat before you start. Double-check local
Fresher’s week and 2005/06 term dates with your local universities, as they vary nationwide.
2. Make sure there’s a reason for students to keep your flyers. Can you include a drinks’ promotion, discount or special offer in the copy?
3. Always include the key facts. Students need to know what,
when, why, how and where. List all relevant info, such as prices, times, dates, venue or address, contact details and your url.
4. Always double check your spelling and grammar before you
go to print.
5. It may sound obvious but do a spot check on the reliability
of your delivery agents. You’ve got a great deal on print, don’t blow it with distribution.
6. Remember to leave your flyers in the places where your target student hangs out, read Meet the students for some helpful placement ideas.
7. Strong visuals or topical humour help students to remember
your promotion. They may even stick your flyer on their bedroom wall; beats the Simon Cowell poster their mum bought them for Christmas.
8. Ask a few local students their opinion of your sample flyer
designs to see which one has the most market appeal.
9. Want to increase sales and profit? Handing out the flyer
yourself can maximise your budget. Your personal enthusiasm and a friendly face can work wonders.
10. Er, try not to stand near a bin.
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A Guide To Advertising In The Media
The media is a powerful thing — the average person spends an enormous amount of their life consuming it in one form or another, and will spend a significant percentage of that time looking at, listening to or watching advertisements. If you want to use the power of the media, though, you need to know what you’re doing.
Advertising in Newspapers and Magazines.
There are two kinds of advertising you can get in newspapers and magazines: classified and display. Classifieds are the small ads towards the back of the publication, while display ads can be almost any size, from a small corner of a page to a massive double-page spread.
If there’s a publication you’re interested in advertising in, either go to its website (the rate card section) or call its advertising department to find out the rates it charges. Now pick your jaw up off the floor. Yes, advertising in the print media really is that expensive, and for most home businesses it probably just won’t be that economical.
There is, however, an exception: niche and trade magazines. If you’ve ever looked around in a newsagent, you will have seen just how many magazines there are out there, filling every conceivable gap in the market. You need to find the magazine that people who are interested in your services might read. For example, if you’re a wedding photographer, look for a magazine called ‘Your Wedding’, ‘Bride’, or something similar. Advertising in these magazines will be far cheaper than placing an ad in a general-audience publication, and far more likely to actually get some responses.
Advertising on the Radio.
Wherever you are, the chances are that there’s a local radio station. Once your home business grows to a decent size, you might consider buying some time on it.
Really, though, the only kind of home business that can benefit enough from radio ads to justify the cost is one that does anything to do with cars. Since radio is almost entirely limited to use as in-car entertainment now, you know that almost everyone your ad reaches will be a car-owner, and so might be interested in what you’re offering. If you offer something that people need cheaply or even for free, you can get a big response.
Unfortunately, that response could be a little too big — thanks to the time-sensitivity of radio, you’ll get mobbed the next day, and then everyone will forget you again. Radio advertising offers the listener no opportunity to keep your ad and refer to it later, or to find it again in the future. You will find that any ads involving a phone number are spectacularly useless.
Advertising on the Television.
Unless your business is getting pretty big, this would be quite a bad idea. You’d have trouble producing and airing an ad even on local cable channels for less than $10,000. Of course, if there’s a market for your product and you’ve got the budget for this, you could take a gamble and make a mint. The home businesses that tend to do best out of TV ads are ones that have a ‘unique and useful invention’ product with easy-to-demonstrate benefits — think infomercial. Research shows that you can sell almost anything given a 60-second ad, a free phone number and a price point of $19.95.
Advertising on Billboards.
Here’s one that gets overlooked pretty often, but can be very effective if you do it right. Billboard ads are relatively expensive, but they do generally stay up for a long time, and they can be very specifically targeted to an area — the one where they’re physically located. You’ll have the best results with this if you can put one near enough to your business that it could say ‘turn left at the next junction’, or something like that. Phone numbers are, again, pretty useless, although you could have some luck putting a website address up there.
Advertising at the Movies.
Finally, here’s one that often gets overlooked. If you turn up to the cinema early, you might have seen that before the big-budget ads, ads for local businesses are run. This can be a great place to advertise relatively inexpensively in quite a high-profile way, and it works especially well for takeaway food businesses.
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7 tips in creating publicity for corporate events
Organising corporate events can be exciting and interesting but simultaneously stressful and nerve-racking. This is especially true when corporate event managers are faced with a dilemma in balancing the need to create an enjoyable and beneficial event, and at the same time entrusted with the responsibility to create publicity for it.
Nevertheless, if the right approach is used, creating publicity for corporate events will become an easier task to manage. The following tips will provide you with an insight on some of the best practices used in creating publicity.
1. Itís always a good idea to work in a team, and delegate the task of creating publicity to a particular team member. This way, you wonít be caught up in the legwork, but rather be involved from an event manager perspective. Your responsibility then is to make decisions and guide others in getting things done for you.
2. Selecting the right person to delegate this task to is also an important factor in making your event a success. It is essential for this person to possess the necessary contacts with media companies, such as television stations and newspapers, way before the event kicks off.
3. Use short copywriting for direct mailers or newspaper advertisements. Good editing and good writing go hand-in-hand to create impact for your publicity pieces. Also, thick information packs are out of the question, unless specifically requested by the recipient.
4. Try not to use copywriting that may be a tad too creative or flowery. Your audience has no time trying to figure out your message, and it is best that you send them something direct and concise.
5. Although it may be common sense to include a contact number or an email address in your publicity pieces, you may be surprised that many corporate event organisers actually overlook this. Keep this in mind so that you can be contacted for further information.
6. No one wants to read outdated information. That is why your press releases should be kept as relevant and up to date as possible.
7. Always stick with the truth when you are answering questions from the media, or holding a press conference. Many corporate event managers tend to exaggerate and end up presenting an event that falls short of expectations.
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A Good Autoresponder
How many free autoresponders have you tried? Really how many? And how many emails did you get through using them? How do you know? How many people opened your followup message?
My point here is that if you have no clue for the answers above you probably are not operating a followup campaign successfully. These are crucial element that must be explored when you are choosing an autoresponder.
Some good steps to take to ensure you are getting what you need out of a autoresponder include… Compare your autoresponder with those of top marketers, chances are they are using the best in the business. You can’t go wrong with this step!
Other observations you might make are related to spam filters. Have you ever gotten an e-mail and seen something like this…”F`R`E`E” Yes this is a good way to beat the spam filters as they won’t read Free they will read something totally different. However it can be time consuming going through your article and finding which words are “Danger” words. This can go along way in your marketing efforts. So make sure you find an autoresponder that has a spam rating feature… these features will automatically show you where in your article your “Danger” words are.
Another crucial element of e-mail marketing are your statistics. How many e-mails are being opened can tell you if your subject line is any good or if you did a good job branding your name. If you know your e-mail statistics you are one step in the right direction in optimizing your potential sales. Finding an autoresponder that shows in depth analysis with your followups are also key.
What should a followup contain? Good question… My personally experience suggests directing your subscribers to a full article located on the web. There are some good reasons for this. You can create an excitement teaser in the followup e-mail and beg your article to be read on the web. There is also the chance that since you have an article archive on the web many subscribers will often read more than just your original article. Your subscriber might not be interested in one article but they may find what they are looking for browsing through your previous articles.
Broadcasting! So your subscribers are finished receiving their original followup series… now what? Find an auto responder that allows you to broadcast an update or an offer to the entire subscriber list. Don’t let your subscribers go to waste, this feature is a must!
Remember not to bore your hard earned subscribers. Present them with a problem and offer them a solution! Its that easy…
Find my recommended autoresponder on my marketing blog!
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9 secrets Mark Twain taught me about advertising
ìMany a small thing has been made large by the right kind of advertising.î
Advertising is life made to look larger than life, through images and words that promise a wish fulfilled, a dream come true, a problem solved. Even Viagra follows Mark Twainís keen observation about advertising. The worst kind of advertising exaggerates to get your attention, the best, gets your attention without exaggeration. It simply states a fact or reveals an emotional need, then lets you make the leap from ìsmall to large.î Examples of the worst: before-and-after photos for weight loss products and cosmetic surgeryóboth descend to almost comic disbelief. The best: Appleís “silhouette” campaign for iPod and the breakthrough ads featuring Eminemóboth catapult iPod to ìinstant coolî status.
ìWhen in doubt, tell the truth.î
Todayís advertising is full of gimmicks. They relentlessly hang on to a product like a ball and chain, keeping it from moving swiftly ahead of the competition, preventing any real communication of benefits or impetus to buy. The thinking is, if the gimmick is outrageous or silly enough, itís got to at least get their attention. Local car dealer ads are probably the worst offenders–using zoo animals, sledgehammers, clowns, bikini-clad models, anything unrelated to the productís real benefit. If the people who thought up these outrageous gimmicks spent half their energy just sticking to the productís real benefits and buying motivators, theyíd have a great ad. What they donít realize is, they already have a lot to work with without resorting to gimmicks. Thereís the product with all its benefits, the brand, which undoubtedly theyíve spent money to promote, the competition and its weaknesses, and two powerful buying motivatorsófear of loss and promise of gain. In other words, all you really have to do is tell the truth about your product and be honest about your customersí wants and needs. Of course, sometimes thatís not so easy. You have to do some digging to find out what you customers really want, what your competition has to offer them, and why your product is better.
ìFacts are stubborn things, but statistics are more pliable.î
In advertising, you have to be very careful how you use facts. As any politician will tell you, facts are scary things. They have no stretch, no pliability, no room for misinterpretation. Theyíre indisputable. And used correctly, very powerful. But statistics, now thereís something advertisers and politicians love. ìNine out of ten doctors recommend Preparation J.î Who can dispute that? Or ìFive out of six dentists recommend Sunshine Gum.î Makes me want to run out and buy a pack of Sunshine right now. Hold it. Rewind.
ìWhenever you find youíre on the side of the majority, it is time to reform.î
Letís take a look at how these statsóthis apparent majorityómight have come to be. First off, how many doctors did they ask before they found nine out of ten to agree that Preparation J did the job? 1,000? 10,000? And how many dentists hated the idea of their patients chewing gum but relented, saying, ìMost chewing gum has sugar and other ingredients, that rot out your teeth, but if the guyís gotta chew the darn stuff, it may as well be Sunshine, which has less sugar in it.î The point is, stats can be manipulated to say almost anything. And yes, the devilís in the details. The fact is, thereís usually a 5% chance you can get any kind of result simply by accident. And because many statistical studies are biased and not ìdouble blindî (both subject and doctor donít know who was given the test product and who got the placebo). Worst of all, statistics usually need the endless buttressing of legal disclaimers. If you donít believe me, try to read the full-page of legally mandated warnings for that weight- loss pill youíve been taking. Bottom line: stick to facts. Then back them up with sound selling arguments that address the needs of your customer.
ìThe difference between the right word and almost right word is the difference between lightning and a lightning bug.î
To write really effective ad copy means choosing exactly the right word at the right time. You want to lead your customer to every benefit your product has to offer, and you want to shed the best light on every benefit. It also means you donít want to give them any reason or opportunity to wander away from your argument. If they wander, youíre history. Theyíre off to the next page, another TV channel or a new website. So make every word say exactly what you mean it to say, no more, no less. Example: if a product is new, donít be afraid to say ìnewî (a product is only new once in its life, so exploit the fact).
ìGreat people make us feel we can become great.î
And so do great ads. While they canít convince us weíll become millionaires, be as famous as Madonna, or as likeable as Tom Cruise, they make us feel we might be as attractive, famous, wealthy, or admired as weíd like to think we can be. Because thereís a ìLittle Engine That Couldî in all of us that says, under the right conditions, we could beat the odds and catch the brass ring, win the lottery, or sell that book weíve been working on. Great advertising taps into that belief without going overboard. An effective ad promoting the lottery once used pictures of people sitting on an exotic beach with little beach umbrellas in their cocktails (a perfectly realistic image for the average person) with the line: Somebodyís has to win, may as well be you.î
ìThe universal brotherhood of man is our most precious possession.î
Weíre all part of the same family of creatures called homo sapiens. We each want to be admired, respected and loved. We want to feel secure in our lives and our jobs. So create ads that touch the soul. Use an emotional appeal in your visual, headline and copy. Even humor, used correctly, can be a powerful tool that connects you to your potential customer. It doesnít matter if youíre selling shoes or software, people will always respond to what you have to sell them on an emotional level. Once theyíve made the decision to buy, the justification process kicks in to confirm the decision. To put it another way, once theyíre convinced youíre a mensche with real feelings for their hopes and wants as well as their problems, theyíll go from prospect to customer.
ìA human being has a natural desire to have more of a good thing than he needs.î
Ainít it the truth. More money, more clothes, fancier car, bigger house. Itís what advertising feeds on. ìYou need this. And you need more of it every day.î Itís the universal mantra that drives consumption to the limits of our charge cards. So, how to tap into this insatiable appetite for more stuff? Convince buyers that more is better. Colgate offers 20% more toothpaste in the giant economy size. You get 60 more sheets with the big Charmin roll of toilet paper. GE light bulbs are 15% brighter. Raisin Brain now has 25% more raisins. When Detroit found it couldnít sell more cars per household to an already saturated U.S. market, they started selling more car per caróSUVs and trucks got bigger and more powerful. Theyíre still selling giant 3-ton SUVs that get 15 miles per gallon.
ìClothes make the man. Naked people have little or no influence on society.î
Who gets the girl? Who attracts the sharpest guy? Who lands the big promotion? Neiman Marcus knows. So does Abercrombie & Fitch. And Saks Fifth Avenue. Why else would you fork over $900 for a power suit? Or $600 for a pair of shoes? Observers from Aristotle to the twentieth century have consistently maintained that character is immanent in appearance, asserting that clothes reveal a rich palette of interior qualities as well as a brand mark of social identity. Hereís where the right advertising pays for itself big time. Where you must have the perfect model (not necessarily the most attractive) and really creative photographers and directors who know how to tell a story, create a mood, convince you that youíre not buying the ìemperorís clothes.î Example of good fashion advertising: the Levis black-and-white spot featuring a teenager driving through the side streets and alleys of the Czech Republic. Stopping to pick up friends, he gets out of the car wearing just a shirt as the voiceover cheekily exclaims, “Reason 007: In Prague, you can trade them for a car.”
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